Customer Service Excellence in F&B (Mandarin)

Course Reference Number: TGS-2024044339

Customer Service Excellence in F&B (Mandarin) Course Overview

The Customer Service Excellence in F&B (Mandarin) course trains anyone who handles and prepares food in a Singapore Food Agency (SFA) licensed retail food establishment. ICASTEC is an NEA/SSG Approved Food Hygiene Course training provider.

This course aims to equip food handlers with the skills and knowledge to comply with food safety and hygiene policies and apply a higher level of understanding of the importance of checks and practices to prevent food safety risks and major lapses.

ICAS Training & Education College (ICASTEC), the education arm of International Cuisine Association of Singapore (ICAS), is an adult learning culinary school with great passion and enthusiasm for hospitality, food and beverage, culinary and pastry arts. We focus on leadership, entrepreneurship, and management and is recognised as a world-class quality education institution.

ICAS Training & Education College has received excellent course feedback from over 800+ food hygiene course trainees on skillsfuture.gov.sg course directory.

Click Here To Check Food Safety Level 2 Schedule

Customer Service Excellence in F&B (Mandarin) Course Content

This course is about communicating well with the customers and giving a positive impression to a diverse range of customers in F&B establishments. By doing so, the learners can contribute to a positive customer experience and the likely retention of happy customers.

Who Should Attend

Any person who handles and prepares food and beverage in SFA-licensed food establishment i.e. Kitchen Managers, Supervisors, Chefs, Sous Chefs, Cooks, Kitchen Assistants, Food Stall Assistants and all food and beverage handlers.

Mode of Delivery

Classroom and Assessment
Teacher Student Ratio: 1:20

Customer Service Excellence in F&B (Mandarin) Course Duration

1 Day (8 Hours)

Customer Service Excellence in F&B (Mandarin) Course Learning Outcome

At the end of the course, learners will be able to:

Identify and confirm customers’ expectations and needs.
Communicate with customers in a way that makes them feel valued and respected.
Respond promptly to customers’ requests and provide personalised service where possible.
Identify and act to mitigate triggers in the service environment that may lead to potential service challenges.
Direct feedback on areas of improvement and unresolved service challenges to the right escalation channels.

Customer Service Excellence in F&B (Mandarin) Course Assessment Mode

Participants are required to undergo a 1.5 hours assessment comprising of practical performance (PP), a written assessment that consists of multiple-choice questions (MCQ) and short answer questions (SAQ), at the end of the course.

Customer Service Excellence in F&B (Mandarin) Certificate

Upon successful completion of the course and passing all assessments, participant will be awarded with a Statement of Attainment (SOA) by SSG.

Customer Service Excellence in F&B (Mandarin) Certificate Verification

Upon successful completion of the course, you will be able to retrieved your Food Hygiene Statement of Attainment Certificate from SkillsFuture Skills Passport website.

Customer Service Excellence in F&B (Mandarin) Course Fees

Customer Service Excellence in F&B (Mandarin) Course Fees	Singaporeans 21 – 39 years old / Permanent Residents 21 years old and above	Singaporeans 40 years old and above (Mid-career Enhanced Subsidy)
$260.00 before GST	$82.50 before GST	$49.50 before GST

Funding Validity Period
12 Jan 2023 – 11 Jan 2025

* Self-sponsored individuals must be at least 21 years old.
**Terms and conditions apply to all types of SSG fundings.

FCustomer Service Excellence in F&B (Mandarin) Course Schedule & Registration

Events in September 2024

Withdrawal and Refund Policy

Refund Policy	Refund Amount
Withdrawal notification received at least 14 calendar days before course commencement.	75% refund of paid fees
Withdrawal notification received less than 14 calendar days from the course commencement OR upon course commencement	No refund of paid fees

Customer Service Excellence in F&B (Mandarin) Course FAQ

Each class holds a maximum of 20 pax.

A mask must be worn at all times during class. Please avoid wearing slippers, shorts, short skirts, or sleeveless tops for safety.

After completing the course, you will be awarded an SSG/WSQ Cert (Statement of Attainment).

Visit https://www.myskillsfuture.gov.sg/ and log in via SingPass to facilitate the deduction of your SkillsFuture credits.

Visit https://www.myskillsfuture.gov.sg/ and log in via SingPass to check your SFC Balance. Please refer to our Terms & Conditions for all other matters, including fee payments and refund policy.

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