Customer Service Excellence in F&B (Mandarin)

Course Reference Number: TGS-2024044339

Customer Service Excellence in F&B (Mandarin) Course Content

This course is about communicating well with the customers and giving a positive impression to a diverse range of customers in F&B establishments. By doing so, the learners can contribute to a positive customer experience and the likely retention of happy customers.

Who Should Attend

Any person who handles and prepares food and beverage in SFA-licensed food establishment i.e. Kitchen Managers, Supervisors, Chefs, Sous Chefs, Cooks, Kitchen Assistants, Food Stall Assistants and all food and beverage handlers.

Mode of Delivery

Classroom and Assessment
Teacher Student Ratio: 1:20

Customer Service Excellence in F&B (Mandarin) Course Duration

1 Day (8 Hours)

Customer Service Excellence in F&B (Mandarin) Course Learning Outcome

At the end of the course, learners will be able to:

• Identify and confirm customers’ expectations and needs.
• Communicate with customers in a way that makes them feel valued and respected.
• Respond promptly to customers’ requests and provide personalised service where possible.
• Identify and act to mitigate triggers in the service environment that may lead to potential service challenges.
• Direct feedback on areas of improvement and unresolved  service challenges to the right escalation channels.

Customer Service Excellence in F&B (Mandarin) Course Assessment Mode

Participants are required to undergo a 1.5 hours assessment comprising of practical performance (PP), a written assessment that consists of multiple-choice questions (MCQ) and short answer questions (SAQ), at the end of the course.

Customer Service Excellence in F&B (Mandarin) Certificate

Upon successful completion of the course and passing all assessments, participant will be awarded with a Statement of Attainment (SOA) by SSG.

Customer Service Excellence in F&B (Mandarin) Certificate Verification

Upon successful completion of the course, you will be able to retrieved your Food Hygiene Statement of Attainment Certificate from SkillsFuture Skills Passport website.

Customer Service Excellence in F&B (Mandarin) Course Fees

Funding Validity Period
12 Jan 2023 – 11 Jan 2025

* Self-sponsored individuals must be at least 21 years old.
**Terms and conditions apply to all types of SSG fundings.