PWM-Food Services: Customer Service Excellence in F&B
Course Reference Number: TGS-2023021710
PWM-Food Services: Customer Service Excellence in F&B Course Overview
The Customer Service Excellence in F&B course trains anyone who handles and prepares food in a Singapore Food Agency (SFA) licensed retail food establishment. ICASTEC is an NEA/SSG Approved Food Hygiene Course training provider.
This course aims to equip food handlers with the skills and knowledge to comply with food safety and hygiene policies and apply a higher level of understanding of the importance of checks and practices to prevent food safety risks and major lapses.
ICAS Training & Education College (ICASTEC), the education arm of International Cuisine Association of Singapore (ICAS), is an adult learning culinary school with great passion and enthusiasm for hospitality, food and beverage, culinary and pastry arts. We focus on leadership, entrepreneurship, and management and is recognised as a world-class quality education institution.
ICAS Training & Education College has received excellent course feedback from over 800+ food hygiene course trainees on skillsfuture.gov.sg course directory
PWM-Food Services: Customer Service Excellence in F&B Course Content
This customer service excellence course is about communicating well with the customers and giving a positive impression to a diverse range of customers in F&B establishments. By doing so, the learners can contribute to a positive customer experience and the likely retention of happy customers.
Who Should Attend
Any person who handles and prepares food and beverage in SFA-licensed food establishment i.e. Kitchen Managers, Supervisors, Chefs, Sous Chefs, Cooks, Kitchen Assistants, Food Stall Assistants and all food and beverage handlers.
Course Description
This course is only for the low wage workers in the PWM-Food Services Sector.
Mode of Delivery
Classroom and Assessment
Teacher Student Ratio: 1:20
PWM-Food Services: Customer Service Excellence in F&B Course Duration
1 Day (8 Hours)
PWM-Food Services: Customer Service Excellence in F&B Course Learning Outcome
Level 2 of the food safety course is for food handlers who level up and take on greater responsibilities in the kitchen and the work premises in Food and Beverage establishments in general. It equips them with the know-how to conduct food safety checks for their specific work areas.
PWM-Food Services: Customer Service Excellence in F&B Course Assessment Mode
- 10 Minutes Role Play (RP)
- 50 Minutes Written Assessment (WA)
PWM-Food Services: Customer Service Excellence in F&B Certificate
Upon successful completion of the course and passing all assessments, participant will be awarded with a Statement of Attainment (SOA) by SSG.
PWM-Food Services: Customer Service Excellence in F&B Certificate Verification
Upon successful completion of the course, you will be able to retrieved your Food Hygiene Statement of Attainment Certificate from SkillsFuture Skills Passport website.
PWM-Food Services: Customer Service Excellence in F&B Course Fees
| PWM-Food Services: Customer Service Excellence in F&B Course Fees | Singaporeans 21 – 39 years old / Permanent Residents 21 years old and above | Singaporeans 40 years old and above |
| $ $260.00 before GST | $82.50 before GST | $49.50 before GST Mid-career Enhanced Subsidy |
Funding Validity Period
12 Jan 2023 – 11 Jan 2025
* Self-sponsored individuals must be at least 21 years old.
**Terms and conditions apply to all types of SSG fundings.
PWM-Food Services: Customer Service Excellence in F&B Course Schedule & Registration
Contact us at 65354187 or hello@icastec.edu.sg for class dates.
7 December 2024
FSC L1 (E)
7 December 2024
FSC L3 (E)
7 December 2024
Withdrawal and Refund Policy
| Refund Policy | Refund Amount |
| Withdrawal notification received at least 14 calendar days before course commencement. | 75% refund of paid fees |
| Withdrawal notification received less than 14 calendar days from the course commencement OR upon course commencement | No refund of paid fees |