Customer Service Excellence in F&B

Course Reference Number: TGS-2023021710

Customer Service Excellence in F&B Course Overview

The Customer Service Excellence in F&B course trains anyone who handles and prepares food in a Singapore Food Agency (SFA) licensed retail food establishment. ICASTEC is an NEA/SSG Approved Food Hygiene Course training provider.

This course aims to equip food handlers with the skills and knowledge to comply with food safety and hygiene policies and apply a higher level of understanding of the importance of checks and practices to prevent food safety risks and major lapses.

ICAS Training & Education College (ICASTEC), the education arm of International Cuisine Association of Singapore (ICAS), is an adult learning culinary school with great passion and enthusiasm for hospitality, food and beverage, culinary and pastry arts. We focus on leadership, entrepreneurship, and management and is recognised as a world-class quality education institution.

ICAS Training & Education College has received excellent course feedback from over 800+ food hygiene course trainees on skillsfuture.gov.sg course directory

Customer Service Excellence in F&B Course Content

This customer service excellence course is about communicating well with the customers and giving a positive impression to a diverse range of customers in F&B establishments. By doing so, the learners can contribute to a positive customer experience and the likely retention of happy customers.

Who Should Attend

Any person who handles and prepares food and beverage in SFA-licensed food establishment i.e. Kitchen Managers, Supervisors, Chefs, Sous Chefs, Cooks, Kitchen Assistants, Food Stall Assistants and all food and beverage handlers.

Mode of Delivery

Classroom and Assessment
Teacher Student Ratio: 1:20

Customer Service Excellence in F&B Course Duration

1 Day (8 Hours)

Customer Service Excellence in F&B Course Learning Outcome

Level 2 of the food safety course is for food handlers who level up and take on greater responsibilities in the kitchen and the work premises in Food and Beverage establishments in general. It equips them with the know-how to conduct food safety checks for their specific work areas.

Customer Service Excellence in F&B Course Assessment Mode

  • 10 Minutes Role Play  (RP)
  • 50 Minutes Written Assessment (WA)

Customer Service Excellence in F&B Certificate

Upon successful completion of the course and passing all assessments, participant will be awarded with a Statement of Attainment (SOA) by SSG.

Customer Service Excellence in F&B Certificate Verification

Upon successful completion of the course, you will be able to retrieved your Food Hygiene Statement of Attainment Certificate from SkillsFuture Skills Passport website.

Customer Service Excellence in F&B Course Fees

Customer Service Excellence in F&B Course FeesSingaporeans 21 – 39 years old /
Permanent Residents 21 years old and above
Singaporeans 40 years old and above
(Mid-career Enhanced Subsidy)
$ $260.00  before GST$82.50 before GST$49.50 before GST

Funding Validity Period
12 Jan 2023 – 11 Jan 2025

* Self-sponsored individuals must be at least 21 years old.
**Terms and conditions apply to all types of SSG fundings.

Customer Service Excellence in F&B Course Schedule & Registration

Contact us at 65354187 or hello@icastec.edu.sg for class dates.

Week of Jul 8th

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
8 July 2024(2 events)

8 July 2024

8 July 2024

9 July 2024(2 events)

9 July 2024

9 July 2024

10 July 2024(1 event)

10 July 2024

11 July 2024(2 events)

11 July 2024

11 July 2024

12 July 2024(1 event)

12 July 2024

13 July 2024(3 events)

13 July 2024

13 July 2024

13 July 2024

14 July 2024(1 event)

14 July 2024

Withdrawal and Refund Policy

Refund PolicyRefund Amount
Withdrawal notification received at least 14 calendar days before course commencement.75% refund of paid fees
Withdrawal notification received less than 14 calendar days from the course commencement OR upon course commencementNo refund of paid fees

Customer Service Excellence in F&B Course FAQ

Each class holds a maximum of 20 pax.

A mask must be worn at all times during class. Please avoid wearing slippers, shorts, short skirts, or sleeveless tops for safety.

After completing the course, you will be awarded an SSG/WSQ Cert (Statement of Attainment).

Visit https://www.myskillsfuture.gov.sg/ and log in via SingPass to facilitate the deduction of your SkillsFuture credits. 

Visit https://www.myskillsfuture.gov.sg/ and log in via SingPass to check your SFC Balance. Please refer to our Terms & Conditions for all other matters, including fee payments and refund policy.

Click to view our appeal policy

Click to view our request policy.

Click to view our withdrawal and refund policy.

Click to view our dispute resolution policy.

Click to view our brochure.