Course Reference Number: TGS-2023021710

Customer Service Excellence in F&B Course Content

This customer service excellence course is about communicating well with the customers and giving a positive impression to a diverse range of customers in F&B establishments. By doing so, the learners can contribute to a positive customer experience and the likely retention of happy customers.

Who Should Attend

Any person who handles and prepares food and beverage in SFA-licensed food establishment i.e. Kitchen Managers, Supervisors, Chefs, Sous Chefs, Cooks, Kitchen Assistants, Food Stall Assistants and all food and beverage handlers.

Mode of Delivery

Classroom and Assessment
Teacher Student Ratio: 1:20

Customer Service Excellence in F&B Course Duration

1 Day (8 Hours)

Customer Service Excellence in F&B Course Learning Outcome

Level 2 of the food safety course is for food handlers who level up and take on greater responsibilities in the kitchen and the work premises in Food and Beverage establishments in general. It equips them with the know-how to conduct food safety checks for their specific work areas.

Customer Service Excellence in F&B Course Assessment Mode

• 10 Minutes Role Play  (RP)
• 50 Minutes Written Assessment (WA)

Customer Service Excellence in F&B Certificate

Upon successful completion of the course and passing all assessments, participant will be awarded with a Statement of Attainment (SOA) by SSG.

Customer Service Excellence in F&B Certificate Verification

Upon successful completion of the course, you will be able to retrieved your Food Hygiene Statement of Attainment Certificate from SkillsFuture Skills Passport website.

Customer Service Excellence in F&B Course Fees

Funding Validity Period
12 Jan 2023 – 11 Jan 2025

* Self-sponsored individuals must be at least 21 years old.
**Terms and conditions apply to all types of SSG fundings.